Terms & Conditions

This document outlines the terms that apply when users access or make purchases through the Insomnia Cookies website. By visiting or using the site, individuals agree to follow these conditions and any related policies, including those governing privacy and data practices.

When users interact with the website or contact the company through email, they agree to receive communications electronically. Messages may be delivered through email or posted directly on the site, and these forms of communication are considered legally valid in place of written documents.

The company offers text message programs that include both promotional and transactional messages. By subscribing to these programs, users consent to receive texts, which may be sent באמצעות automated systems, to the phone number they provide. Participation is voluntary and not required for making purchases. Messages may include offers, updates, reminders, and other marketing content. The frequency of messages varies, but users can expect several per week depending on their subscription. Standard message and data charges may apply based on the user’s mobile plan.

Users may join these programs through different opt-in methods, such as submitting their number online or responding to a prompt. They can opt out at any time by following the instructions provided, typically by replying with a specific keyword. After opting out, a final confirmation message is sent, and no further messages will be delivered unless the user subscribes again. Users are responsible for ensuring that the phone number they provide is accurate and belongs to them, and they must notify the company if their number changes.

All content on the website, including text, images, graphics, and software, is owned by the company or its licensors and is protected by intellectual property laws. Users are granted limited permission to access and use the site for personal purposes only. Unauthorized reproduction, distribution, or commercial use of any materials is prohibited without prior written consent. Trademarks associated with the company may not be used in ways that could cause confusion or harm the brand.

The website is intended primarily for users located in the United States. Individuals accessing the site from other regions do so at their own discretion and are responsible for complying with applicable laws.

Certain features of the website may require account registration. Users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account. The company reserves the right to suspend or terminate accounts, refuse service, or cancel orders at its discretion. Users under the age of 18 may only use the site with supervision from a parent or guardian.

Users may submit content such as reviews, comments, or suggestions, provided that such content is lawful and does not infringe on the rights of others. By submitting content, users grant the company broad rights to use, modify, and distribute that material without compensation. The company may monitor or remove content but is not obligated to do so.

Customers should be aware that products may contain common allergens or be prepared in environments where allergens are present. The company does not guarantee allergen-free products and advises caution for individuals with food sensitivities.

All purchases are generally considered final unless an issue with the order is confirmed. Customers must report problems within a limited timeframe to be eligible for refunds or adjustments. Responsibility for products transfers to the customer once items are handed over to the delivery carrier.

The website and its services are provided without guarantees of uninterrupted operation or error-free performance. The company disclaims liability for damages arising from use of the site, including indirect or consequential losses. In any case, total liability is limited to a specified monetary amount.

Users agree to compensate the company for any claims or damages resulting from misuse of the site or violation of these terms. Any disputes will be governed by the laws of the state of New York and resolved through arbitration, except in cases involving intellectual property rights, where court action may be pursued.

The company reserves the right to update these terms and related policies at any time. Continued use of the website after changes are posted indicates acceptance of the revised conditions.